FAQ

1. What is My American Goods®?
We’re a curated marketplace featuring authentic American-made brands and products — from wellness and skincare to home goods and specialty foods. Every product we sell meets strict Made-in-USA standards supporting local makers and U.S. manufacturing.

2. How do orders get fulfilled?
Most products are fulfilled directly by the maker or by us from our fulfillment center. This means your order may ship from different locations depending on the brand. We carefully select makers to ensure quality and reliable delivery.

3. Are all your products made in the USA?
Yes! We take pride in offering authentic American-made products that support local businesses and manufacturers. We are committed to offering American-made products that contribute to the growth of local businesses and manufacturers.

4. How long does shipping take?
Shipping times depend on where the product ships from:

• Domestic standard: typically 3–7 business days

• Some small-batch makers may take longer — you will see accurate estimates at checkout and receive a tracking number once shipped.

5. How much is shipping?
Shipping rates vary by product and brand. You’ll see exact shipping costs at checkout before you pay.

6. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

7. What is your return policy?
Since we work with multiple suppliers, our return policy may vary by product. If you have an issue with your order, please contact us within 7 days of receiving it, and we will assist you in following the supplier’s return process. Please Refer to our Return page.

8. How can I track my order?
Once your order has been processed and shipped by our supplier, you will receive a tracking number via email, which you can use to track your package.

9. Can I cancel or modify my order after placing it?
Orders are processed quickly by our suppliers. If you need to cancel or make changes, please contact us immediately. We’ll do our best to assist, but once an order is processed, we may not be able to modify it.